Don’t Neglect the Training on Your New Magento POS

23 Feb

Selecting the right Magento POS software system is an important decision for your business. After all, choosing the wrong POS software system will be an expensive, repetitive headache for all concerned. But after you spend time to research your POS needs and decide the right one for you, don’t make the mistake of not learning to use it to its full potential. Magento POS software is more than just a cool cash register. It’s features and benefits can save you time and money, but not if you do not take the time to understand it and make sure that all the users of the system are trained.

Magento_POS_230220131145Everything is improved with training. Familiarization goes a long way towards reducing the intimidation that a multi-faceted piece of software can instill in its users. Magento POS software is indeed multi-faceted. It can do more than handle sales and inventory. It stores customer information, employee information and product information; it can manage a variety of payment methods, back orders and integrates easily with all departments, including the online store. Today’s POS systems can even suggest sales to customers, keep track of past orders and allow direct marketing to individual customers. So there is a lot to the training. However, that being said, the training shouldn’t take too long, but it should be complete.

To avoid overwhelming all involved, try to offer the training in stages. Begin with an overview of the system before it is installed and follow that up with a more thorough training after installation. You should plan on a few days altogether, depending on the size of the store involved. POS training will take place in store, or video training may be available. It shouldn’t take much longer than an hour or two for the front-of-house staff who will be handling the transactions. However, extra time will be needed for the management staff who will be handling the purchasing, receiving and reporting work.

Keep the training going and don’t get overwhelmed by trying to do it all at once. Allow people to come back to it later with a fresh mind. It’s a good idea to do constant refreshers after one month and then again after six months. This way you can address questions that may come up. Getting to know the software in stages gives the retailer and the employee’s time to really learn how to handle all of its features. Once the managers really get to know it, the advanced features of Magento POS software will be a business asset beyond a cash register’s wildest dreams.

One more important thing that everybody involved needs to do diligently is back up. It’s not the time consuming, storage nightmare that it used to be, but it still needs to be done and emphasized in the training. Backups are easy to do on-line, or with a portable back up system. They will protect the data against fires, thefts, floods and computer crashes. When you put a lot of care and attention into the purchase of your Magento POS software, you want to be sure that it the operators work as efficiently as the operation.

This article was written by Susan Hofforth on behalf of MicroBiz, providing industry standard Microsoft operating system for retailers worldwide. To know more about point of sale software visit,

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Posted by on February 23, 2013 in Business


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